Refund policy

At Bagznthingz, we only accept returns if your item arrives damaged, defective, or if you receive the wrong item. We do not accept returns or exchanges for:

  • Buyer’s remorse
  • Wrong size or color selected
  • Sale items
  • Gift cards
  • Jewelry (unless damaged or incorrect)
  • Personalized/custom jewelry (unless damaged or incorrect)

If your order arrives damaged or incorrect, please email support@bagznthingz.com within 48 hours of delivery. Include:

  • Your order number
  • Photos of the damaged or incorrect item
  • Photos of the packaging

Once we review your claim, we’ll let you know if you’re approved for a replacement or refund.

You can always contact us for any return question at Support@bagznthingz.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

For health, hygiene, and safety reasons, all jewelry items are final sale and non-refundable. This includes earrings, necklaces, bracelets, rings, and custom/personalized jewelry. Jewelry cannot be returned or exchanged unless the item arrives damaged, defective, or you received the wrong item.

Please contact us within 48 hours of delivery if there is an issue with your order.



Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@bagznthingz.com.